Privacy policy

Last Updated: September 30, 2025

At Veyora Lifestyle, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. Veyora Lifestyle operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is hosted on Shopify, which enables us to provide these Services securely and efficiently. By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

1. Information We Collect

We collect information in order to process orders, improve our Services, and ensure a smooth shopping experience. This may include:

A. Personal Information You Provide

  • Name, email, phone number.

  • Billing and shipping address.

  • Payment confirmation and relevant transaction data (processed securely via payment providers).

  • Account data (username, password, preferences, settings).

  • Communications (support requests, emails).

  • User-generated content (reviews, photos, ratings submitted via Judge.me or on our site).

B. Automatically Collected Information

  • IP address, browser type and device information.

  • Pages visited, time spent on our website, and navigation paths.

  • Cookies and similar technologies (see Section 5).

C. Information From Third Parties

  • Data from Shopify (platform operation, analytics).

  • Data from apps like Simprosys Product Feed, Parcel Panel, and Judge.me to provide specific features.

  • Payment details processed by PayPal, Apple Pay, Google Pay, and Shop Pay/Shopify Payments.

  • Order/shipment details from anti-fraud providers, where lawful.

2. How We Use Your Information

We use your personal information to:

Fulfill Your Orders

  • Process payments securely.

  • Deliver products to you through our third-party suppliers (Legal basis: contract performance).

  • Provide shipment tracking via apps like Parcel Panel.

Customer Support

  • Respond to inquiries and provide after-sales support (Legal basis: contract performance; legitimate interests).

Marketing & Communication

  • Send promotional offers or updates (only if you have opted in).

  • Display and measure advertising (Legal basis: consent; legitimate interests).

  • You may opt out of marketing communications at any time.

Fraud Prevention & Security

  • Detect and prevent fraudulent activity and protect against unauthorized transactions (Legal basis: legitimate interests and legal obligation).

Legal Compliance

  • Comply with applicable laws, tax regulations (e.g., Dutch/EU law), and government requests (Legal basis: legal obligation).

3. Sharing of Your Information

We value your privacy and only share your data with third parties when necessary:

  • Shopify: Our store is built on Shopify, which stores and processes your data securely to provide its services.

  • Payment Providers: Data is transmitted to PayPal, Apple Pay, Google Pay, and Shop Pay/Shopify Payments for payment processing.

  • Dropshipping Suppliers: Because we operate as a dropshipping business, limited personal data (shipping address, order items) is shared with suppliers (primarily China-based) strictly to fulfill your order.

  • Apps used by our store: Including Simprosys Product Feed (catalog integrations), Parcel Panel (tracking), and Judge.me (reviews/UGC).

  • Legal Requirements: We may disclose data to comply with legal obligations, respond to lawful requests, or to protect our rights and those of our users.

We do not sell personal data for money.

4. Dropshipping Transparency

As a dropshipping business, products are shipped directly from our suppliers, many of whom are located in China. This means:

  • Your shipping information will be shared with the supplier strictly for order fulfillment.

  • Data may be transferred internationally, and different countries may have varying levels of data protection.

5. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to improve user experience. These cookies help us analyze traffic, remember your preferences, personalize content, and deliver/measure advertising. You can disable cookies in your browser settings, through our cookie banner/preferences, or by sending a Global Privacy Control (GPC) signal (where recognized by applicable law). Blocking cookies may affect functionality.

6. Retention of Your Information

We retain your personal information only for as long as necessary to:

  • Fulfill your orders and manage your account.

  • Comply with legal and tax obligations, such as retaining orders & invoices for at least 7 years (under Dutch/EU law).

  • Resolve disputes or enforce agreements. Once no longer needed, data is securely deleted.

7. Your Rights

Depending on your location (e.g., the Netherlands, EU/EEA), you may have the following rights:

  • Access & Portability – Request a copy of the information we hold about you.

  • Correction – Request correction of inaccurate or incomplete data.

  • Deletion – Request deletion of your personal data.

  • Opt-out of targeted ads / “sale” or “sharing” – Direct us not to use or share data for targeted advertising where applicable.

  • Withdraw Consent – Opt out of marketing emails or targeted ads.

  • Object/Restrict – Object to or request restriction of certain processing.

To exercise these rights, please contact us at support@veyora-lifestyle.com.

8. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.

9. Children's Privacy

Our Services are not directed to children under the age of majority in your jurisdiction. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us for deletion.

10. International Data Transfers

Since we work with suppliers and services located outside your country, your data may be transferred and processed internationally, including to Canada (Shopify), the United States, and China (supplier fulfillment/returns). For transfers from the EEA/UK, we implement safeguards such as the European Commission’s Standard Contractual Clauses (and UK-approved equivalents).

11. Security Measures

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and avoid sharing your account details.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We will provide additional notice if changes significantly affect how your data is handled, as required by law.

13. Contact Us

Veyora Lifestyle is the Data Controller. For questions or concerns regarding this Privacy Policy, please contact us: 

Address: Eikengaard 19, 5283 EH Boxtel, Netherlands 

Phone: +31 6 87612613 

Email: support@veyora-lifestyle.com 

Support Hours: Monday–Friday, 9:00–17:00